Terms of service

Terms of Service – ElectricalSouq

Last Updated: 11-03-2026

Welcome to ElectricalSouq. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these terms and conditions. Please read them carefully before using our services.

1. General Information

This website is operated by ElectricalSouq,  the terms “we”, “us”, and “our” refer to ElectricalSouq.

Business Address:
P.O. Box: 41409, Industrial Area 5
Al Qusais, Dubai – U.A.E

By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

2. Eligibility to Use Our Website

By using this website, you confirm that:

  • You will use the website only for lawful purposes.

  • You will not misuse the website or attempt to damage or disrupt the platform.

3. Products and Services

ElectricalSouq offers electrical products and related accessories through our online store.

We strive to ensure that all product descriptions, specifications, and prices are accurate. However, we do not guarantee that:

  • Product descriptions are completely error-free

  • Product images perfectly represent the actual product

  • All products will always be available

ElectricalSouq reserves the right to modify or discontinue products without prior notice.

4. Pricing and Currency

All prices listed on the website are in AED (United Arab Emirates Dirham).

ElectricalSouq reserves the right to:

  • Change product prices at any time

  • Correct pricing errors

  • Cancel orders placed with incorrect pricing due to technical errors

5. Orders and Payment

When you place an order through our website:

  • You agree to provide accurate and complete information.

  • Orders are subject to availability and confirmation.

  • We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

Payment must be completed using the approved payment methods available on our website.

6. Shipping and Delivery

Orders are processed according to our Shipping Policy.

Estimated delivery times may vary depending on:

  • Location

  • Courier services

  • External circumstances beyond our control

ElectricalSouq is not responsible for delays caused by shipping carriers or unforeseen events.

7. Returns and Replacements

Returns and replacements are governed by our Return & Refund Policy.

Customers must follow the stated conditions for returns, including:

  • Returning products within the specified time period

  • Ensuring items are unused and in original packaging

ElectricalSouq reserves the right to approve or reject return requests after inspection.

8. Order Cancellation

Orders may be cancelled before shipment. Once an order has been shipped, it cannot be cancelled.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Images

  • Product descriptions

  • Website design

  • Graphics and text

are the property of ElectricalSouq and are protected by copyright and intellectual property laws.

Unauthorized use, reproduction, or distribution of website content is strictly prohibited.

10. Limitation of Liability

ElectricalSouq shall not be held liable for:

  • Any indirect or incidental damages

  • Losses resulting from improper use of electrical products

  • Installation errors by customers or third parties

Customers are advised to ensure that electrical products are installed by qualified professionals.

11. Privacy

Your personal information is handled according to our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

12. Changes to Terms

ElectricalSouq reserves the right to update, modify, or replace these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

Continued use of the website after updates constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

ElectricalSouq

Address:
P.O. Box: 41409, Industrial Area 5
Al Qusais, Dubai – U.A.E

Email: retail@marveldubai.com
Phone / WhatsApp: +971 55 104 9026

By using the ElectricalSouq website, you acknowledge that you have read, understood, and agree to these Terms of Service.