Shipping policy
Shipping Policy – ElectricalSouq
Last Updated: 11-03-2026
Thank you for shopping with ElectricalSouq. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website.
1. Shipping Location
ElectricalSouq currently ships orders within the United Arab Emirates (UAE) and GCC.
All orders are processed and shipped from our operations in:
P.O. Box: 41409, Industrial Area 5
Al Qusais, Dubai – U.A.E
2. Order Processing Time
Order Cut-Off Time: 2:00 PM
Time Zone: (GMT +04:00) Gulf Standard Time – Dubai
Orders placed before 2:00 PM will begin processing the same business day. Orders placed after the cut-off time will be processed on the next business day.
3. Handling Time
The time required to prepare and dispatch an order is:
5–7 business days
Processing days: Monday – Saturday
Orders are not processed on Sundays or public holidays
4. Transit Time
Once your order has been shipped, the estimated delivery time is:
1–2 business days
Delivery days: Monday – Saturday
Delivery times may vary depending on location, courier service, or unforeseen circumstances.
5. Total Delivery Time
The total estimated delivery time for your order is:
6–9 business days
(This includes order processing, handling, and transit time.)
6. Shipping Costs
Free Shipping: Orders above AED 200 qualify for free shipping within the UAE.
Orders below AED 200: Shipping costs will be calculated at checkout.
Shipping rates may vary depending on:
Delivery location
Order size or weight
Courier service availability
7. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation message
8. Delayed or Lost Shipments
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
Courier service delays
Weather conditions
Public holidays
Unexpected logistical issues
If your order has not arrived within the expected delivery timeframe, please contact our support team for assistance.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at the time of purchase. ElectricalSouq is not responsible for delays or delivery failures caused by incorrect or incomplete address details.
10. Contact Us
If you have any questions about shipping or your order status, please contact us:
ElectricalSouq
Address:
P.O. Box: 41409, Industrial Area 5
Al Qusais, Dubai – U.A.E
Email: retail@marveldubai.com
Phone / WhatsApp: +971 55 104 9026
ElectricalSouq reserves the right to update or modify this Shipping Policy at any time without prior notice.